Welcome to mobile banking with Freedom First!
Custom apps for your Apple® and Android® devices make it easy for you to manage your money anytime, anywhere.
Freedom First Mobile puts many of the features found in Freedom First Credit Union’s Online Banking platform at your fingertips.
Download your free app now!
Don't have an Apple or Android device? You can use our Mobile Web App!1
Mobile Banking FAQsQ: What types of mobile devices can be used to access accounts?
The custom apps are designed for Apple and Android devices. For smartphone and tablet users who have other devices, Freedom First's standard mobile web solution will work with any web-enabled mobile device that supports encrypted (SSL) traffic.
Q: What functions can I perform from my mobile device?
Functions include viewing your transaction history and account balances, transferring funds between accounts, paying bills to existing payees, and viewing your alerts.Q: Can I add a new payee?
For your security, payees must first be added through Bill Pay before scheduling and making payments on your mobile device.
Q: How do I know if my transfer or bill payment was entered successfully?
You can choose to receive text alerts each time you make a transfer or bill payment. You can also check to make sure your transactions go through via Online Banking.
Q: What happens if I lose communication/signal during a transaction?
Dropped calls and lost signals will not affect the text alert feature. If you choose to receive text alerts, you will receive a confirmation SMS text message with each successful transfer or bill payment. If a lost signal does affect a transaction, you may need to resubmit transactions that did not process.Q: What if I have more questions?
Visit the Online Banking/Bill Pay FAQs page, call us at (540) 389-0244 / (866) 389-0244 toll-free, or send an email to firstname.lastname@example.org.
- Freedom First will not store personal or account information on your device.
- Your transactions are encrypted with the same secure technology used with Online Banking and Bill Pay.
- You are protected by the same Security and Privacy policies found on our website.
CU24 ATM Locator App FAQsQ: Will this app find all Freedom First ATMs?
The CU24 ATM locator app will find all ATMs associated with CU24, CUHere, Allpoint, and Moneypass in a given location. Freedom First did not develop and does not own this app, so it may also find ATMs out of our network, some of which charge a fee. Tapping through to see the features of any ATM you're interested in using will tell you whether it's surcharge-free or not.Q: Can I save my searches?
Yes. The CU24 ATM locator app has a search "lock" button that allows you to save your searches.
Note: Freedom First Mobile is a free service from Freedom First Credit Union, but your mobile carrier's data and text rates may apply.
1. The Mobile Web App shows total balance but does not show available balance. The Apple and Android apps show both.
2. To ensure your account security, Freedom First Mobile allows payments only to payees who you have already established through Freedom First Credit Union’s Online Banking Bill Pay service.