As a strong and responsible financial institution, we invest considerable time and resources in protecting your financial security.

In addition to advanced cyber security techniques and methods we employ, we have prepared a Security and Scams Frequently Asked Questions to help you recognize official communications from Freedom First. If ever you receive a questionable communication that appears to be from Freedom First, please follow-up with us in-person at a branch convenient to you, call our Contact Center at 540-389-0244 (toll free 866-389-0244), or send us an email at bankforgood@freedomfirst.com.

For more information on protecting your personal information, we have assembled some resources for information on protecting yourself, your family, and your privacy online.

PocketCents

The National Credit Union Administration (NCUA) created PocketCents to teach Youth, Tweens and Teens, Young Adults, Parents and Educators, Families, Older Americans, and Service about how to make smarter financial decisions for a stronger, brighter future.

PocketCents includes a Protect & Prevent section. Visit this site to learn financial safety tips that will help you identify trustworthy sources and not put you or your money at risk.

Credit & Debit Card Fraud

Card fraud involves the unauthorized use of card information to access or make purchases from another person's accounts. 

Read further to learn how to protect yourself.

OnGuard Online

Onguard Online is brought to you by the U.S. Department of Homeland Security. Here you will find information on how to be safe online as well as how to protect your computer from malware. There is even a video and media section designed to help parents talk to their children about how to be safe online.

We also recommend signing up to receive updates to their Onguard Online blog so you can stay up to date on this important information about how to stay safe and protect yourself online.

Identify Theft

In the tragic case that you are a victim of a cyber crime or security breach, visit IdentifyTheft.gov, a site created by the Federal Trade Commission to help guide people through the steps and actions to take.

There are a number useful downloandable lists and other resources to assist you.

ATM Security

ATMs are vulnerable to skimming—being compromised electronically so that when consumers use the machine, their account information can be stolen. 

Read further to learn how to protect yourself.
 

Is My Money Insured?

As a member of Freedom First Federal Credit Union, your deposits are insured  up to $250,000 by the National Credit Union Administration (NCUA) through the National Credit Union Share Insurance Fund (NCUSIF).

Read further to learn more.

PocketCents

The National Credit Union Administration (NCUA) created PocketCents to teach Youth, Tweens and Teens, Young Adults, Parents and Educators, Families, Older Americans, and Service about how to make smarter financial decisions for a stronger, brighter future.

PocketCents includes a Protect & Prevent section. Visit this site to learn financial safety tips that will help you identify trustworthy sources and not put you or your money at risk.

Credit & Debit Card Fraud

Card fraud involves the unauthorized use of card information to access or make purchases from another person's accounts. 

Read further to learn how to protect yourself.

OnGuard Online

Onguard Online is brought to you by the U.S. Department of Homeland Security. Here you will find information on how to be safe online as well as how to protect your computer from malware. There is even a video and media section designed to help parents talk to their children about how to be safe online.

We also recommend signing up to receive updates to their Onguard Online blog so you can stay up to date on this important information about how to stay safe and protect yourself online.

Identify Theft

In the tragic case that you are a victim of a cyber crime or security breach, visit IdentifyTheft.gov, a site created by the Federal Trade Commission to help guide people through the steps and actions to take.

There are a number useful downloandable lists and other resources to assist you.

ATM Security

ATMs are vulnerable to skimming—being compromised electronically so that when consumers use the machine, their account information can be stolen. 

Read further to learn how to protect yourself.
 

Is My Money Insured?

As a member of Freedom First Federal Credit Union, your deposits are insured  up to $250,000 by the National Credit Union Administration (NCUA) through the National Credit Union Share Insurance Fund (NCUSIF).

Read further to learn more.